Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of langelhair.com and any purchases made through L'angel.

By accessing our website, browsing our products, creating an account, submitting information, or purchasing from L'angel, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or notices published on our website.

If you do not agree with these Terms, you should not use our website or services.

1. ABOUT L'ANGEL

L'angel operates an online store offering hair care products, styling products, hair tools, beauty-related products, accessories, and related merchandise.

Throughout these Terms, the terms “L'angel,” “we,” “us,” and “our” refer to the operator of langelhair.com.

The terms “you,” “your,” and “customer” refer to any person who accesses the website or purchases from us.

2. ELIGIBILITY TO USE THE WEBSITE

By using our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are using the website on behalf of another person, company, or organization, you represent that you have authority to bind that person or entity to these Terms.

You must not use our website for any unlawful or unauthorized purpose.

3. ONLINE STORE TERMS

You agree not to:

  • Use our products or website for unlawful purposes;

  • Violate applicable laws or regulations;

  • Attempt to interfere with website security or functionality;

  • Introduce viruses, malware, harmful code, or automated attacks;

  • Attempt to obtain unauthorized access to accounts, systems, or customer information;

  • Copy, reproduce, distribute, or commercially exploit website content without authorization;

  • Use false, misleading, or fraudulent information when placing an order;

  • Engage in payment fraud, return fraud, chargeback abuse, or similar misconduct.

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts where reasonably necessary to protect L'angel, customers, payment systems, or other users.

4. PRODUCT INFORMATION

We make reasonable efforts to display product information accurately.

However, product descriptions, images, packaging, colors, dimensions, ingredients, specifications, and other details may vary slightly from what appears on your device or from updated product packaging.

Colors may display differently depending on your monitor, screen, device settings, or lighting conditions.

We reserve the right to:

  • Update product information;

  • Correct typographical or factual errors;

  • Change packaging;

  • Change product specifications where appropriate;

  • Discontinue products;

  • Limit quantities;

  • Modify product availability.

Such changes may be made without prior notice where permitted by law.

5. HAIR CARE AND BEAUTY PRODUCT RESULTS

Hair care and beauty products may produce different results for different individuals.

Results may vary based on factors including:

  • Hair type;

  • Hair condition;

  • Previous chemical treatments;

  • Application method;

  • Frequency of use;

  • Environmental conditions;

  • Individual sensitivity;

  • Other products used simultaneously.

Product descriptions, customer testimonials, photographs, marketing materials, or demonstrations should not be interpreted as guarantees of identical results.

L'angel does not guarantee a specific cosmetic, styling, or appearance-related outcome unless expressly stated otherwise.

6. PRODUCT USE AND SAFETY

Customers are responsible for reviewing and following all instructions, warnings, ingredient information, usage directions, and safety information supplied with a product.

Do not use a product in a manner inconsistent with its intended purpose.

If a product causes irritation, discomfort, or an unexpected reaction, discontinue use and seek appropriate professional advice when necessary.

You are responsible for determining whether a product is suitable for your personal needs.

Nothing on our website is intended to replace professional medical, dermatological, cosmetic, or other professional advice.

7. HAIR TOOLS AND ELECTRICAL PRODUCTS

Electrical styling tools and related products must be used strictly according to the manufacturer's or product instructions.

Customers are responsible for:

  • Using the correct electrical supply;

  • Following voltage requirements;

  • Keeping electrical tools away from water;

  • Following heating and safety instructions;

  • Supervising use where appropriate;

  • Proper storage and maintenance.

L'angel is not responsible for damage caused by misuse, unauthorized alteration, incorrect voltage, improper handling, accidental damage, failure to follow instructions, or use inconsistent with the intended purpose of the product, except where liability cannot legally be excluded.

8. PRICES

All prices are displayed in the currency shown on the website at checkout.

Prices may change at any time without prior notice.

The price charged for an order is generally the price displayed and confirmed at checkout, subject to correction of obvious pricing errors.

We reserve the right to correct pricing errors, including after an order has been submitted, where legally permitted.

If a material pricing error affects your order, we may contact you, cancel the affected item, and issue any applicable refund.

9. TAXES AND DUTIES

Depending on your location, taxes may be calculated and charged at checkout.

For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply.

Unless expressly stated otherwise at checkout, such charges may be the responsibility of the customer.

L'angel does not control charges imposed by customs authorities, governments, carriers, or third-party agencies.

10. PROMOTIONS AND DISCOUNT CODES

Promotional offers may be subject to additional terms.

Unless expressly stated otherwise:

  • Discount codes cannot be combined;

  • Discounts cannot be applied retroactively;

  • Discounts do not apply to previous purchases;

  • Promotional codes may expire;

  • Certain products may be excluded;

  • Promotions may be limited by quantity or customer;

  • Promotional offers may be modified or discontinued.

We may refuse or cancel the use of discount codes where we reasonably believe they have been misused, duplicated, manipulated, obtained through unauthorized means, or used contrary to the applicable promotional terms.

11. ORDERS

Submitting an order does not guarantee acceptance.

An order is subject to:

  • Product availability;

  • Payment authorization;

  • Fraud screening;

  • Address verification;

  • Compliance with these Terms.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary.

Examples may include:

  • Suspected fraud;

  • Pricing errors;

  • Stock errors;

  • Payment authorization failure;

  • Excessive quantities;

  • Orders intended for unauthorized resale;

  • Violations of our policies;

  • Technical errors.

If payment has already been collected for an order that we cancel, an applicable refund will be issued.

12. ORDER VERIFICATION

To protect customers and prevent fraud, we may request additional information before processing an order.

This may include verification of:

  • Billing information;

  • Shipping information;

  • Payment authorization;

  • Customer identity;

  • Order details.

Failure to provide reasonable verification may result in delay or cancellation.

13. PAYMENT

Available payment methods are displayed at checkout.

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that:

  • You are authorized to use the payment method;

  • The information provided is accurate;

  • The transaction is legitimate.

We may share relevant transaction information with payment processors, banks, fraud-prevention services, card networks, and other parties involved in processing or verifying payments.

14. PAYMENT AUTHORIZATION

A payment authorization does not necessarily mean that your order has been accepted or shipped.

Payments may be:

  • Authorized;

  • Captured;

  • Held;

  • Released;

  • Refunded;

depending on the payment provider and status of the order.

Processing times imposed by banks or payment providers are outside our control.

15. SHIPPING

Shipping terms, estimated delivery periods, carrier information, and related conditions are governed by our Shipping Policy.

Delivery estimates are estimates only unless expressly guaranteed.

Delays may occur due to circumstances including:

  • Carrier delays;

  • Weather;

  • Customs inspections;

  • High order volume;

  • Holidays;

  • Address problems;

  • Logistics disruptions;

  • Events outside our reasonable control.

16. DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address.

L'angel is not responsible for delays or failed delivery caused by incorrect, incomplete, outdated, or insufficient address information provided by the customer.

If a parcel is returned because of an address issue, refusal, or failure to collect, additional shipping or handling charges may apply where permitted by law.

17. DELIVERY CONFIRMATION

When tracking information confirms delivery, the order may be considered delivered unless credible evidence establishes otherwise.

Customers should promptly check:

  • Mailboxes;

  • Parcel lockers;

  • Building reception;

  • Front desks;

  • Household members;

  • Neighbors;

  • Safe delivery locations.

Where appropriate, customers should also contact the carrier.

We may assist with reasonable investigations but do not automatically guarantee refunds or replacements solely because a customer cannot locate a package marked as delivered.

18. TITLE AND RISK OF LOSS

To the extent permitted by applicable law, risk of loss may transfer according to the shipping terms applicable to the transaction and the circumstances of delivery.

Nothing in this section limits non-waivable consumer rights under applicable law.

19. RETURNS AND REFUNDS

Returns, refunds, exchanges, damaged products, defective products, and incorrect items are governed by our Return and Refund Policy.

By purchasing from us, you agree to follow the return procedures described in that policy.

Unauthorized returns may not be accepted.

20. HYGIENE AND PERSONAL-USE PRODUCTS

Due to health, hygiene, and safety considerations, opened or used hair care, cosmetic, beauty, scalp care, and other personal-use products may not be eligible for return unless:

  • The product is defective;

  • The product arrived damaged;

  • The incorrect product was supplied;

  • Applicable law requires otherwise.

Please review the Return and Refund Policy before opening a product if you may wish to return it.

21. CANCELLATIONS

Orders may begin processing shortly after submission.

We do not guarantee that an order can be canceled or modified after it has been placed.

Customers should contact support@langelhair.com as quickly as possible if assistance is required.

A cancellation request is not effective until confirmed by us.

22. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact support@langelhair.com before initiating a payment dispute so that we have an opportunity to investigate and resolve any concern.

If a chargeback or other payment dispute is submitted, we may provide relevant evidence to:

  • The customer's bank;

  • Payment processors;

  • Card networks;

  • Fraud-prevention providers;

  • Other parties responsible for evaluating the dispute.

Evidence may include:

  • Order confirmations;

  • Payment records;

  • Customer communications;

  • Tracking information;

  • Delivery confirmation;

  • Device or transaction information;

  • Refund records;

  • Return records;

  • Other relevant documentation.

Initiating a chargeback does not automatically create a right to retain both the merchandise and the disputed funds.

Nothing in this section restricts legitimate rights to dispute unauthorized or incorrect transactions.

23. FRAUD AND ABUSE

We may refuse transactions or restrict future purchases when we reasonably identify behavior including:

  • Payment fraud;

  • False delivery claims;

  • False damage claims;

  • Return manipulation;

  • Refund abuse;

  • Chargeback abuse;

  • Repeated unauthorized transactions;

  • Use of stolen payment information;

  • Manipulation of promotional offers;

  • Attempts to obtain products without payment.

We may preserve and disclose relevant records where reasonably necessary to protect our legitimate interests or comply with law.

24. RESALE

Products purchased through L'angel are generally intended for personal use unless otherwise expressly agreed.

We may limit or cancel orders that appear, in our reasonable judgment, to be placed for unauthorized commercial resale or distribution.

25. ACCOUNTS

If account functionality is available, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activities conducted through your account unless unauthorized access was not caused by your actions and applicable law provides otherwise.

Please contact us promptly if you believe your account has been compromised.

26. CUSTOMER COMMUNICATIONS

You agree that we may contact you regarding:

  • Orders;

  • Payments;

  • Shipping;

  • Delivery;

  • Returns;

  • Refunds;

  • Security;

  • Fraud prevention;

  • Customer service;

  • Other transactional matters.

Transactional communications are separate from marketing communications and may still be sent even if you opt out of promotional messages.

27. MARKETING COMMUNICATIONS

If you consent to marketing communications, we may send promotional messages relating to:

  • New products;

  • Discounts;

  • Special offers;

  • Product recommendations;

  • Store announcements.

You may unsubscribe using the method provided in the relevant communication.

28. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, photograph, video, testimonial, comment, or other content to L'angel, you represent that:

  • You have the right to submit it;

  • It does not infringe third-party rights;

  • It is not fraudulent or misleading;

  • It does not contain unlawful content.

Where permitted by the submission method and applicable law, you grant L'angel a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute submitted content for business and marketing purposes.

You retain ownership of your original content.

29. PROHIBITED CONTENT

You must not submit content that is:

  • Unlawful;

  • Fraudulent;

  • Defamatory;

  • Threatening;

  • Harassing;

  • Obscene;

  • Malicious;

  • Infringing;

  • Misleading;

  • Designed to impersonate another person;

  • Designed to interfere with website functionality.

We may remove such content where appropriate.

30. INTELLECTUAL PROPERTY

All content appearing on our website, including where applicable:

  • Brand names;

  • Logos;

  • Product images;

  • Graphics;

  • Website design;

  • Text;

  • Videos;

  • Icons;

  • Layouts;

  • Marketing materials;

is owned by, licensed to, or lawfully used by L'angel and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, sold, republished, or commercially exploited without permission, except where applicable law expressly permits.

31. LIMITED LICENSE

L'angel grants you a limited, revocable, non-exclusive, non-transferable right to access and use our website for lawful personal shopping purposes.

This license does not include the right to:

  • Scrape website data;

  • Republish content;

  • Resell website access;

  • Copy product databases;

  • Use our content to create competing commercial materials;

  • Circumvent security systems.

32. THIRD-PARTY TOOLS AND SERVICES

Our website may use or provide access to third-party services.

These may include:

  • Shopify;

  • Payment processors;

  • Shipping providers;

  • Analytics platforms;

  • Advertising platforms;

  • Customer support systems;

  • Review providers;

  • Social media services.

We do not control all aspects of independent third-party services.

Your use of third-party services may also be governed by their own terms and privacy policies.

33. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content;

  • Third-party products;

  • External website availability;

  • Independent privacy practices;

  • Transactions conducted directly with third parties.

You should review the applicable terms and policies before interacting with external services.

34. WEBSITE AVAILABILITY

We do not guarantee uninterrupted or error-free access to our website.

The website may become unavailable due to:

  • Maintenance;

  • Technical failures;

  • Hosting issues;

  • Security incidents;

  • Network disruptions;

  • System updates;

  • Events beyond our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary.

35. ERRORS AND INACCURACIES

Website content may occasionally contain:

  • Typographical errors;

  • Pricing errors;

  • Product-description errors;

  • Availability errors;

  • Promotional errors.

We reserve the right to correct errors and update information at any time.

Where an error materially affects an order, we will handle the matter in accordance with applicable law.

36. NO GUARANTEE OF WEBSITE CONTENT

Website information is provided for general informational and commercial purposes.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, current, or error-free.

Mandatory legal warranties remain unaffected.

37. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.

We do not make warranties beyond those expressly provided or legally required.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

38. LIMITATION OF LIABILITY

To the maximum extent permitted by law, L'angel will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the website, products, or services where such liability may lawfully be excluded.

This may include losses relating to:

  • Lost profits;

  • Lost revenue;

  • Lost data;

  • Business interruption;

  • Indirect economic loss.

Where our liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

39. EXCLUSIONS FROM LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that applicable law does not permit a business to exclude or restrict.

40. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold L'angel harmless from claims, liabilities, losses, and reasonable expenses arising from your:

  • Unlawful use of the website;

  • Violation of these Terms;

  • Fraudulent conduct;

  • Infringement of third-party rights;

  • Misuse of our services.

This section does not impose liability beyond what applicable law permits.

41. FORCE MAJEURE

L'angel will not be responsible for delay or failure caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • War;

  • Civil unrest;

  • Government action;

  • Customs restrictions;

  • Transportation disruption;

  • Carrier interruption;

  • Labor disputes;

  • Epidemics or public health emergencies;

  • Power failures;

  • Internet outages;

  • Cyber incidents;

  • Supply-chain interruptions.

We will make reasonable efforts to resume affected operations when possible.

42. CONSUMER RIGHTS

Nothing in these Terms is intended to waive, limit, or exclude any mandatory consumer right that cannot legally be waived.

Where applicable consumer protection law provides greater rights than these Terms, the mandatory legal requirement will prevail.

43. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

44. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally possible.

45. NO WAIVER

If L'angel does not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce it later.

Any waiver must be legally valid and does not automatically apply to future violations.

46. ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy;

  • Other policies published on our website;

constitute the agreement governing use of our online store and services.

47. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our services;

  • Changes in business practices;

  • Legal requirements;

  • Security requirements;

  • Operational changes.

Updated Terms become effective when published on our website unless applicable law requires otherwise.

Continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law.

48. TERMINATION

We may suspend or terminate access to our website or services when reasonably necessary due to:

  • Fraud;

  • Abuse;

  • Security risks;

  • Violation of these Terms;

  • Illegal activity.

Obligations arising before termination, including payment obligations and applicable legal rights, may survive termination.

49. GOVERNING LAW

These Terms are governed by the laws applicable to the entity operating L'angel, subject to any mandatory consumer protection laws that apply based on the customer's location.

Nothing in these Terms deprives consumers of protections that cannot lawfully be waived.

50. DISPUTE RESOLUTION

Before commencing formal legal proceedings, we encourage customers to contact us so that we have a reasonable opportunity to resolve the issue.

Contact:

support@langelhair.com

Nothing in this section prevents a customer from exercising any right to contact a consumer protection authority, regulatory body, court, payment provider, or other institution when permitted by applicable law.

51. CONTACT INFORMATION

Questions regarding these Terms of Service, an order, or our store may be sent to:

L'angel Customer Support
Email: support@langelhair.com