Contact information
CONTACT INFORMATION
We’re here to help with questions about your order, our products, shipping, returns, refunds, payments, privacy, or your experience with L'angel.
For the fastest assistance, please contact our customer support team using the information below.
CUSTOMER SUPPORT
L'angel Customer Support
Email: support@langelhair.com
Website: langelhair.com
Email is our primary customer service channel.
When contacting us about an existing order, please include your order number and the email address used to place the order so our team can locate your purchase and assist you more efficiently.
ORDER SUPPORT
For questions regarding:
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Order status;
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Order confirmation;
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Product questions;
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Address issues;
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Shipping;
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Tracking;
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Delivery;
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Missing items;
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Incorrect items;
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Damaged or defective products;
please contact:
RETURNS AND REFUNDS
For return, refund, replacement, or exchange-related requests, please contact:
Before sending any product back, please contact our support team and follow the instructions provided.
Products returned without prior authorization may not be eligible for processing.
Please review our Return and Refund Policy for full eligibility requirements and conditions.
SHIPPING AND DELIVERY
For questions regarding:
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Tracking information;
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Delivery delays;
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Packages marked as delivered;
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International shipments;
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Customs;
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Returned-to-sender packages;
please contact:
Please include your order number and tracking information whenever available.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incomplete, or contains an incorrect product, contact:
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs or videos of the affected product;
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Photographs of the packaging and shipping label where applicable.
Please keep the product and all original packaging until our support team has reviewed the request.
PAYMENT QUESTIONS
For questions regarding payments, refunds, duplicate charges, or transaction-related concerns, contact:
For security reasons, never send complete credit card numbers, passwords, CVV codes, or other sensitive financial credentials by email.
PRIVACY REQUESTS
For questions regarding your personal information or to exercise rights available under applicable privacy laws, contact:
Privacy requests may include:
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Access to personal information;
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Correction of personal information;
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Deletion requests;
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Marketing opt-out requests;
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Certain advertising or data-sharing preferences;
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Other privacy-related inquiries.
We may request reasonable information to verify your identity before processing certain privacy requests.
Please review our Privacy Policy for additional information about how L'angel collects, uses, and protects personal information.
MARKETING COMMUNICATIONS
If you no longer wish to receive promotional emails from L'angel, you may use the unsubscribe option provided in our marketing communications.
You may still receive transactional messages relating to:
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Existing orders;
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Payments;
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Shipping;
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Delivery;
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Returns;
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Refunds;
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Security;
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Customer service.
These messages are necessary to manage your purchase or account-related request.
LEGAL AND POLICY QUESTIONS
For questions regarding our:
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Terms of Service;
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Privacy Policy;
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Return and Refund Policy;
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Shipping Policy;
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Website policies;
please contact:
RESPONSE TIMES
We aim to review customer inquiries as quickly as reasonably possible.
Response times may be longer during:
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Major promotional events;
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Product launches;
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Holidays;
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Periods of unusually high order volume.
Sending multiple messages regarding the same request may make it more difficult to track your case efficiently.
Whenever possible, continue replying within the same email conversation.
ORDER INFORMATION
For faster assistance with an existing order, include:
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Your full name;
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Order number;
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Email address used at checkout;
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A clear description of your question or issue.
If the matter relates to a product or delivery issue, photographs or videos may also be requested.
FRAUD AND SECURITY
If you believe an unauthorized order has been placed using your information, contact us immediately at:
Please do not send passwords or complete payment card information by email.
We may request additional verification to protect customers and prevent unauthorized disclosure of order information.
WEBSITE
The official L'angel online store is:
langelhair.com
Customer service requests related to purchases made through our website should be directed to:
CONTACT L'ANGEL
L'angel Customer Support
Email: support@langelhair.com
Website: langelhair.com
For the most efficient assistance, please include your order number whenever contacting us about an existing purchase.