Analisei a loja: ela está em inglês e trabalha principalmente com hair care, styling products e hair tools, então adaptei a política especificamente para esse tipo de produto, removendo inclusive os trechos incorretos da política atual que ainda falam de outros tipos de produtos. (L'angel)

Abaixo está uma versão mais protetiva para a L'angel, sem data recente, sem campos para preencher e usando support@langelhair.com.

RETURN AND REFUND POLICY

At L'angel, we want you to feel confident when shopping with us. Please review this Return and Refund Policy carefully before making a purchase.

By placing an order through our website, you acknowledge and agree to the terms described below.

30-DAY RETURN POLICY

Eligible products may be returned within 30 days from the date of delivery.

To be eligible for a return, the product must meet all applicable return conditions described in this policy.

Returns sent without prior authorization from our customer support team may not be accepted.

To request a return, contact us at:

support@langelhair.com

Please include your order number, the email address used for the purchase, the product you wish to return, and the reason for your request.

Our customer support team will provide instructions regarding the next steps.

RETURN ELIGIBILITY

Unless the product is defective, damaged upon arrival, or incorrect, returned merchandise must:

• Be unused, unworn, and in substantially the same condition in which it was received;

• Include all original packaging, manuals, accessories, attachments, protective materials, and components;

• Have all original seals, labels, and packaging intact where applicable;

• Show no signs of misuse, excessive handling, alteration, accidental damage, improper storage, or unauthorized repair.

L'angel reserves the right to inspect all returned merchandise before approving a refund.

Products that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.

HAIR CARE, BEAUTY AND PERSONAL-USE PRODUCTS

For health, hygiene, and safety reasons, opened or used hair care, beauty, cosmetic, scalp care, and other personal-use products are not eligible for return or refund, except when the product arrived damaged, defective, incorrect, or when otherwise required by applicable law.

Products with broken safety seals, opened protective packaging, or evidence of use cannot be returned due to change of mind.

Please review product descriptions, ingredients, usage instructions, and compatibility information carefully before purchasing.

Individual results may vary depending on hair type, hair condition, application method, environmental conditions, and other factors. Dissatisfaction with personal results alone does not automatically mean that a product is defective.

HAIR TOOLS AND ELECTRICAL PRODUCTS

Hair dryers, styling tools, heated tools, brushes, electronic accessories, and similar products must be returned unused and with their original packaging, accessories, instructions, attachments, and protective materials.

Products showing signs of use, misuse, accidental damage, water exposure, improper electrical connection, unauthorized modification, or failure to follow the product instructions may not qualify for a refund.

Defective products will be reviewed separately under the Damaged, Defective or Incorrect Items section below.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@langelhair.com within 7 days of delivery.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or videos showing the product, packaging, shipping label, and the reported problem when applicable.

We may request additional information reasonably necessary to verify the claim.

Once the claim has been reviewed and approved, L'angel may, depending on the circumstances and applicable law, provide a replacement, refund, store credit, or other appropriate resolution.

Please do not discard a damaged or defective product or its packaging until our support team confirms that it is no longer required for the investigation.

ITEMS DAMAGED AFTER DELIVERY

L'angel is not responsible for damage caused after successful delivery due to misuse, accidents, improper handling, incorrect installation, failure to follow instructions, unauthorized repairs, modification, improper storage, normal wear and tear, or use inconsistent with the intended purpose of the product.

Such situations are not considered manufacturing defects.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, the following items are not eligible for return:

• Opened or used hair care, cosmetic, beauty, scalp care, or personal-use products;

• Products with broken hygiene or safety seals;

• Used styling tools or electrical products;

• Gift cards;

• Items specifically identified as Final Sale;

• Free gifts, promotional gifts, or complimentary items;

• Individual items removed from sets or bundles when the complete set is required for return;

• Products damaged through misuse, negligence, accident, alteration, or improper handling;

• Products returned outside the applicable return period;

• Products purchased from unauthorized third-party sellers rather than directly through L'angel.

SALE, PROMOTIONAL AND BUNDLE ITEMS

Products purchased using a discount code, promotional offer, bundle discount, or sale price may still be subject to the eligibility requirements of this policy unless they are specifically identified as Final Sale.

When a qualifying bundle or set is returned, the entire bundle may be required to be returned.

If only part of a promotional bundle is returned, any refund may be recalculated based on the actual value of the products retained and the promotional terms of the original order.

Free promotional products must also be returned when their eligibility depended on the purchase being returned. If the promotional item is not returned, its retail or promotional value may be deducted from the refund where permitted by law.

RETURN SHIPPING COSTS

Unless a product was confirmed by us to have arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error attributable to L'angel.

Customers are responsible for ensuring that returned packages are properly packaged and safely delivered to the return location provided by our support team.

We strongly recommend using a trackable shipping method.

L'angel is not responsible for returned packages that are lost, damaged, or misdirected before reaching the designated return location.

DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION

Products must not be returned to an address shown on the original shipping package unless our customer support team specifically instructs you to do so.

Our fulfillment facilities and return processing locations may differ.

Unauthorized returns or packages sent to an incorrect address may be delayed, refused, or become ineligible for processing.

Always contact support@langelhair.com before sending a return.

REFUNDS

Once an authorized return is received, we will inspect the product to determine whether it complies with this policy.

If the return is approved, the applicable refund will generally be issued to the original payment method.

Approved refunds are typically processed within 5–10 business days after inspection.

After we issue the refund, additional processing time may be required by your bank, credit card company, payment provider, or financial institution before the funds appear in your account.

L'angel does not control processing times imposed by financial institutions.

PARTIAL REFUNDS

Where permitted by applicable law, L'angel may issue a partial refund instead of a full refund when a returned product:

• Is missing accessories, components, manuals, packaging, or promotional items;

• Has been returned in a condition different from the condition in which it was received;

• Shows handling beyond what is reasonably necessary to inspect the product;

• Is part of a bundle or promotion that must be recalculated.

No deduction will be made where prohibited by applicable law.

REFUNDS FOR DISCOUNTED ORDERS

Refunds are based on the actual amount paid for the returned product after applicable discounts, not the product's regular retail price.

Discounts, promotional codes, bundle pricing, or other offers applied to the original purchase may affect the refund calculation.

Shipping charges, taxes, and discounts will be handled according to applicable law and the circumstances of the transaction.

EXCHANGES

We do not guarantee direct exchanges for all products.

If you would like a different product, variation, model, or item, contact support@langelhair.com.

Depending on product availability and the circumstances, our support team may provide exchange instructions or ask you to complete an eligible return and place a new order.

Any price difference may apply.

ORDER CANCELLATIONS

Orders are processed as quickly as possible.

We cannot guarantee that an order can be modified or canceled once it has entered processing, fulfillment, or shipment.

If you need assistance with an order, contact support@langelhair.com as soon as possible.

Submitting a cancellation request does not guarantee that the cancellation can be completed.

REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for providing accurate delivery information and for accepting delivery of their orders.

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to shipping, handling, carrier, return, or processing costs where permitted by law.

Any eligible refund will be determined after the returned package has been received and reviewed.

LOST OR STOLEN PACKAGES

If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building reception, parcel lockers, and any delivery notice provided by the carrier.

You should also contact the shipping carrier when appropriate.

L'angel may assist with reasonable carrier investigations but does not automatically guarantee a refund or replacement for packages confirmed as delivered by the carrier.

Any resolution will depend on the circumstances of the claim, available tracking information, carrier investigation, and applicable law.

CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact support@langelhair.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

Submitting a chargeback does not automatically create an entitlement to a refund.

If a payment dispute is opened, L'angel may provide the payment processor or financial institution with relevant transaction records, including order confirmation, customer communications, tracking information, delivery confirmation, refund records, and other documentation reasonably necessary to respond to the dispute.

Nothing in this section limits any rights available to consumers under applicable law.

PROMOTIONAL PRICE ADJUSTMENTS

Promotions, discounts, and prices may change from time to time.

Unless expressly stated otherwise, purchases made before or after a promotion are not automatically eligible for retroactive price adjustments.

Discount codes cannot necessarily be combined and are subject to the terms presented with each promotion.

ABUSE OF THE RETURN POLICY

L'angel reserves the right, to the extent permitted by applicable law, to refuse returns, refunds, replacements, or future transactions when we reasonably identify fraudulent activity, return abuse, repeated false claims, manipulated evidence, excessive misuse of the return process, or other conduct intended to improperly obtain products or funds.

This provision does not restrict legitimate consumer rights.

CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or waived.

Where mandatory consumer protection laws provide rights greater than those stated in this policy, the applicable mandatory legal requirements will prevail.

CONTACT US

For questions regarding returns, refunds, defective products, or your order, contact:

L'angel Customer Support
Email: support@langelhair.com

Please include your order number whenever possible so our team can assist you efficiently.