SHIPPING POLICY

At L'angel, we work to process and deliver orders as efficiently and securely as possible. This Shipping Policy explains how order processing, shipping, delivery, tracking, customs, delays, and other delivery-related matters are handled for purchases made through langelhair.com.

By placing an order with L'angel, you agree to the terms described below.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Processing time is separate from shipping or transit time.

During periods of high order volume, promotional campaigns, holidays, product launches, or operational disruptions, processing may take longer.

Orders may also require additional time when:

• Payment verification is required;

• Fraud screening is triggered;

• Address information appears incomplete or inconsistent;

• An item requires additional fulfillment preparation;

• The order contains multiple products shipping from different locations.

We may contact you if additional information is required before shipment.

2. BUSINESS DAYS

For purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding recognized public holidays and days on which shipping carriers or fulfillment centers are not operating normally.

Orders placed during weekends or holidays may begin processing on the next available business day.

3. SHIPPING DESTINATIONS

L'angel may ship to multiple domestic and international destinations depending on product availability, fulfillment capabilities, carrier coverage, and applicable restrictions.

Available shipping destinations and shipping methods are shown at checkout.

We reserve the right to decline shipment to certain addresses, regions, countries, or territories where delivery is unavailable, restricted, commercially impractical, or legally prohibited.

4. SHIPPING METHODS

Available shipping methods are displayed during checkout where applicable.

Shipping options may vary based on:

• Delivery destination;

• Product type;

• Package weight;

• Package dimensions;

• Fulfillment location;

• Carrier availability.

We may use different carriers or logistics providers depending on the destination and operational requirements.

L'angel does not guarantee that a particular carrier will be used unless expressly stated at checkout.

5. ESTIMATED DELIVERY TIMES

After an order has been processed and dispatched, estimated delivery generally depends on the destination and selected shipping method.

Typical estimated transit times may range from approximately 5–15 business days.

International orders, remote locations, customs processing, or unusual logistics conditions may require additional time.

All delivery timeframes are estimates unless expressly identified as guaranteed.

Estimated delivery dates do not constitute a contractual guarantee of delivery on a specific day.

6. PROCESSING TIME VS. TRANSIT TIME

Please note that order processing and shipping transit are separate stages.

For example:

• Processing occurs before the order leaves the fulfillment location;

• Transit begins after the carrier accepts the shipment.

An estimated transit period therefore does not include the time required to process the order before shipment.

7. SHIPPING CONFIRMATION

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may require additional time to become active after the carrier receives the shipment.

It is normal for tracking to remain unchanged temporarily while:

• The parcel is awaiting a carrier scan;

• The parcel is moving between logistics facilities;

• The parcel is undergoing customs processing;

• A local delivery partner has not yet received the shipment.

8. TRACKING INFORMATION

Customers are responsible for monitoring tracking information after shipment.

Tracking events are supplied by independent shipping carriers and logistics providers.

L'angel does not directly control carrier scanning systems or the timing of tracking updates.

Temporary tracking inactivity does not automatically mean that an order is lost.

If tracking has not updated for an extended period, you may contact support@langelhair.com for assistance.

9. MULTIPLE SHIPMENTS

Some orders may be divided into multiple shipments.

This may occur when:

• Products are stocked at different fulfillment centers;

• Items have different preparation times;

• Different carriers are required;

• Part of an order is ready to ship before the remaining items.

If your order is split into multiple shipments, packages may arrive on different dates and may have separate tracking numbers.

You will not necessarily be charged additional shipping fees simply because we choose to divide an order into multiple shipments.

10. SHIPPING COSTS

Shipping costs, when applicable, are calculated and displayed during checkout.

Shipping charges may depend on factors including:

• Destination;

• Shipping method;

• Order value;

• Product type;

• Weight;

• Package dimensions;

• Promotional offers.

Shipping charges may change from time to time.

The applicable shipping amount will be shown before you complete your purchase.

11. FREE SHIPPING PROMOTIONS

From time to time, L'angel may offer free shipping promotions.

Free shipping promotions may be subject to:

• Minimum purchase requirements;

• Geographic restrictions;

• Eligible products;

• Promotional periods;

• Specific shipping methods.

Free shipping does not necessarily mean expedited shipping.

Unless otherwise stated, the shipping method used for a free shipping promotion may be selected by L'angel based on available carrier services.

12. SHIPPING ADDRESS

Customers are responsible for providing a complete, correct, and deliverable shipping address at checkout.

Please carefully verify:

• Full name;

• Street address;

• Apartment, suite, building, or unit number;

• City;

• State or region;

• Postal or ZIP code;

• Country;

• Telephone number where requested.

L'angel is not responsible for delays, non-delivery, or additional charges resulting from incorrect, incomplete, outdated, or improperly formatted address information provided by the customer.

13. ADDRESS CHANGES

If you notice an error in your shipping address, contact support@langelhair.com as soon as possible.

We will make reasonable efforts to assist before the order is processed.

However, we cannot guarantee that an address can be changed after an order has entered fulfillment or shipping.

Once a package has been handed to the carrier, address changes may no longer be possible.

Any carrier fees or reshipping costs resulting from an incorrect customer-provided address may be the customer's responsibility where permitted by law.

14. FAILED DELIVERY DUE TO INCORRECT ADDRESS

If a package cannot be delivered because the customer provided an incorrect, incomplete, inaccessible, or invalid address, the parcel may:

• Be returned to sender;

• Be held by the carrier;

• Be redirected;

• Be destroyed or abandoned by the carrier in certain jurisdictions.

If the package is returned to us, any eligible refund may be reduced by original shipping charges, return shipping charges, handling costs, or other carrier fees where permitted by law.

If the customer requests reshipment, additional shipping fees may apply.

15. REFUSED PACKAGES

Customers are responsible for accepting delivery of valid orders.

If a package is intentionally refused without prior authorization from L'angel, any eligible refund may be issued only after the parcel has been returned and inspected.

Original shipping costs, return-to-sender fees, handling charges, customs charges, or other costs may be deducted from the refund where permitted by applicable law.

16. UNCLAIMED PACKAGES

Packages that are not collected from:

• Postal facilities;

• Carrier pickup locations;

• Parcel lockers;

• Customs offices;

• Other designated collection locations;

may be returned to the sender.

Customers are responsible for following carrier notifications and collecting packages within the time allowed by the carrier.

If an unclaimed package is returned, additional shipping or processing charges may apply.

17. DELIVERY ATTEMPTS

Some carriers may make one or more delivery attempts before:

• Holding the package for collection;

• Redirecting the shipment;

• Returning the package to sender.

L'angel cannot control the number or timing of delivery attempts made by independent carriers.

Customers should follow tracking updates and carrier instructions carefully.

18. DELIVERY CONFIRMATION

When carrier tracking confirms that a package has been delivered to the shipping address provided during checkout, the order may be considered successfully delivered unless reliable evidence indicates otherwise.

If tracking shows delivery but you cannot locate the parcel, please check:

• Mailboxes;

• Front doors;

• Side or rear entrances;

• Building reception;

• Concierge or front desk;

• Parcel lockers;

• Safe delivery locations;

• Household members;

• Neighbors.

You should also contact the carrier directly when appropriate.

19. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If a carrier marks your package as delivered but you cannot locate it, contact support@langelhair.com as soon as possible.

We may assist with reviewing tracking information and, where appropriate, opening or supporting a carrier investigation.

A delivery confirmation from the carrier may be considered evidence of successful delivery.

L'angel does not automatically guarantee a replacement or refund for packages confirmed as delivered.

Any resolution will depend on factors including:

• Tracking information;

• Delivery confirmation;

• Carrier findings;

• Delivery location;

• Customer-provided information;

• Applicable law.

20. LOST PACKAGES

A package is not considered lost simply because tracking has temporarily stopped updating.

Carrier investigations may be required before a shipment can be classified as lost.

If a carrier confirms that a shipment was lost in transit, L'angel may provide an appropriate resolution, which may include:

• Replacement;

• Reshipment;

• Refund;

• Store credit;

depending on the circumstances, product availability, and applicable law.

21. STOLEN PACKAGES

Once a package has been confirmed as successfully delivered, theft after delivery may be outside L'angel's control.

Customers are encouraged to use secure delivery locations whenever possible.

If you believe a package was stolen after delivery, you may be asked to:

• Contact the carrier;

• Check with neighbors or building management;

• Provide additional information;

• File a local theft report where appropriate.

We may review each situation individually but cannot guarantee reimbursement for theft occurring after confirmed delivery, except where required by applicable law.

22. DAMAGED SHIPPING PACKAGES

If your parcel arrives visibly damaged, photograph the shipping package before discarding it.

If the product itself is damaged, contact support@langelhair.com and provide:

• Your order number;

• Clear photographs of the shipping package;

• Clear photographs or video of the affected product;

• A photograph of the shipping label;

• A description of the issue.

Please retain all packaging until your claim has been reviewed.

Damage claims are subject to the terms of our Return and Refund Policy.

23. WRONG ITEM OR MISSING ITEM

If your shipment contains an incorrect item or is missing an item that tracking indicates should have been included in that same package, contact support@langelhair.com promptly.

Please provide:

• Your order number;

• Photographs of all items received;

• Photographs of the outer package;

• Shipping label information;

• Any other information reasonably requested to investigate the issue.

If your order was intentionally divided into multiple shipments, an item is not considered missing simply because another package has not yet arrived.

24. INTERNATIONAL SHIPPING

International shipments may be subject to additional procedures and delays.

These may include:

• Customs clearance;

• Import inspections;

• Security checks;

• Local carrier transfers;

• Customs documentation;

• Import restrictions.

L'angel does not control customs agencies or foreign government authorities.

Customs processing may extend the estimated delivery period.

25. CUSTOMS DUTIES AND IMPORT TAXES

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, handling fees, or similar government or carrier charges.

Unless expressly included and collected at checkout, these amounts are generally not included in the product price or shipping fee.

Such charges are determined by the destination country or relevant authorities.

L'angel does not control or determine these charges.

Customers are responsible for understanding applicable import requirements before placing an order.

26. CUSTOMS DELAYS

Customs agencies may inspect, hold, or delay shipments.

Such delays are outside our reasonable control.

A customs delay does not automatically qualify an order for a refund.

We may assist with available shipment information, but we cannot guarantee how quickly customs authorities will release a parcel.

27. CUSTOMS REFUSAL OR NON-PAYMENT

If a customer refuses to pay required customs charges or refuses an international shipment, the package may be:

• Returned;

• Held;

• Abandoned;

• Destroyed;

depending on local regulations and carrier policies.

If the package is successfully returned to us, any eligible refund may be reduced by:

• Original shipping fees;

• Return shipping fees;

• Customs charges;

• Brokerage fees;

• Carrier charges;

• Handling costs;

where permitted by applicable law.

If the package is destroyed or abandoned because of the customer's refusal to comply with import requirements, a refund may not be available unless required by law.

28. IMPORT RESTRICTIONS

Customers are responsible for ensuring that products ordered from L'angel may legally be imported into their destination country.

Certain products, ingredients, electrical devices, or quantities may be subject to local restrictions.

L'angel is not responsible for seizures, rejections, or delays caused by local import laws where the customer ordered a product that could not legally or practically be imported.

This provision does not affect rights that cannot legally be waived.

29. ELECTRICAL PRODUCTS AND INTERNATIONAL ORDERS

Customers purchasing electrical styling tools for international use should review product specifications before ordering.

Voltage, plug type, frequency, and electrical standards may vary between countries.

Unless specifically stated otherwise on the product page, compatibility with every country's electrical system is not guaranteed.

Damage caused by use with an incompatible electrical system, voltage, adapter, converter, or power source may not be considered a product defect.

30. DELIVERY DELAYS

Although we work to provide reliable delivery estimates, delays may occur.

Possible causes include:

• Carrier congestion;

• Weather events;

• Customs clearance;

• Transportation disruptions;

• Public holidays;

• High shipping volume;

• Labor disputes;

• Government restrictions;

• Address errors;

• Security inspections;

• Natural disasters;

• Supply-chain disruptions;

• Events beyond our reasonable control.

L'angel is not responsible for delays caused solely by events outside our reasonable control, except where applicable law provides otherwise.

31. HOLIDAY AND PROMOTIONAL PERIODS

Shipping and processing times may be longer during:

• Major promotions;

• Product launches;

• Holiday shopping periods;

• Sales events;

• Periods of unusually high order volume.

Customers should consider possible delays when purchasing products needed by a particular date.

32. DELIVERY BY A SPECIFIC DATE

Unless L'angel explicitly offers and confirms a guaranteed delivery service, we cannot guarantee delivery by a specific date.

Customers should not rely solely on an estimated delivery date for:

• Birthdays;

• Holidays;

• Weddings;

• Travel;

• Professional appointments;

• Other time-sensitive events.

Estimated delivery dates are provided for convenience and may change.

33. CARRIER RESPONSIBILITY

Shipping carriers and logistics providers are independent third parties.

After a package enters the carrier's network, certain aspects of delivery are controlled by the carrier, including:

• Routing;

• Scanning;

• Delivery scheduling;

• Local delivery procedures;

• Pickup requirements;

• Delivery attempts.

We may assist customers with carrier-related issues but cannot directly control carrier operations.

34. SHIPPING INVESTIGATIONS

Where a parcel appears delayed, lost, damaged, or incorrectly delivered, L'angel may require an investigation before issuing a replacement or refund.

Carrier investigations can take time.

Customers agree to reasonably cooperate by providing information necessary for the investigation.

Submitting a shipping claim does not automatically guarantee a refund or replacement.

35. FRAUDULENT SHIPPING CLAIMS

L'angel reserves the right to review suspicious shipping claims and request supporting information where reasonably necessary.

This may apply to:

• Repeated non-delivery claims;

• Conflicting delivery information;

• Altered tracking evidence;

• False damage claims;

• Attempts to obtain duplicate refunds or replacements.

Fraudulent claims may be refused where permitted by law.

We may also provide relevant evidence to payment providers, carriers, fraud-prevention services, or legal authorities when reasonably necessary.

36. CHARGEBACKS RELATED TO SHIPPING

Before filing a chargeback based on non-delivery or shipping concerns, we encourage customers to contact support@langelhair.com so that we can investigate.

If a payment dispute is initiated, we may submit relevant records including:

• Order details;

• Tracking history;

• Delivery confirmation;

• Shipping address;

• Customer communications;

• Carrier information;

• Proof of shipment;

• Refund or replacement records.

Nothing in this section restricts legitimate consumer rights relating to unauthorized or improperly completed transactions.

37. ORDER CANCELLATION AFTER SHIPMENT

Once an order has shipped, it generally cannot be canceled.

If you no longer want the product, you may need to wait for delivery and then follow the applicable return procedure under our Return and Refund Policy.

Refusing the shipment is not the same as an approved cancellation or return.

38. RETURN-TO-SENDER PACKAGES

If a package is returned to sender because of:

• Incorrect address;

• Incomplete address;

• Refused delivery;

• Unclaimed package;

• Failed delivery attempts;

• Customs refusal;

we will review the shipment after it is returned.

Where permitted by law, any eligible refund may exclude:

• Shipping charges;

• Return-to-sender fees;

• Customs costs;

• Carrier charges;

• Processing or handling expenses.

Reshipment may require payment of additional shipping costs.

39. PACKAGE FORWARDING SERVICES

Customers using freight forwarders, mail forwarding companies, package forwarding services, hotels, temporary addresses, or third-party receiving services do so at their own risk.

Where legally permitted, L'angel's delivery responsibility may be considered fulfilled when the package is successfully delivered to the address provided in the order.

We are not responsible for loss or damage occurring after delivery to a forwarding or third-party receiving service, unless such liability cannot legally be excluded.

40. CONTACTLESS OR SAFE-PLACE DELIVERY

Some carriers may leave packages in locations they determine to be safe or may use contactless delivery procedures.

These procedures are governed by carrier policies.

Customers should monitor tracking information and arrange a secure delivery environment where possible.

41. FORCE MAJEURE

L'angel will not be responsible for shipping delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters;

• Severe weather;

• War;

• Civil unrest;

• Government action;

• Epidemics or public health emergencies;

• Customs restrictions;

• Transportation shutdowns;

• Carrier disruptions;

• Labor disputes;

• Cyber incidents;

• Infrastructure outages;

• Supply-chain interruptions.

We will make reasonable efforts to resume normal fulfillment and shipping operations when possible.

42. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or waived.

If mandatory consumer protection laws applicable to your purchase provide greater rights than this policy, those legal rights will prevail.

43. CHANGES TO THIS SHIPPING POLICY

L'angel may update this Shipping Policy from time to time to reflect:

• Carrier changes;

• Fulfillment changes;

• Operational requirements;

• Changes in shipping services;

• Legal requirements;

• Changes to international shipping practices.

The version published on langelhair.com will apply to orders placed while that version is in effect, subject to applicable law.

44. CONTACT US

For questions about shipping, tracking, delivery, customs, damaged parcels, or other order-related matters, contact:

L'angel Customer Support
Email: support@langelhair.com

Whenever possible, include your order number in your message so our support team can locate your order and assist you more efficiently.