Privacy policy

PRIVACY POLICY

At L'angel, we respect your privacy and are committed to protecting the personal information you share with us when you visit, browse, communicate with, or make a purchase through langelhair.com.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, products, customer service, marketing activities, and related services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with L'angel, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Order and purchase information;

  • Account information;

  • Customer service communications;

  • Return, refund, replacement, and dispute information;

  • Product reviews, feedback, and survey responses;

  • Information you voluntarily provide when contacting us.

When necessary to process a transaction, payment information may be collected and processed by our authorized payment providers.

L'angel does not generally store complete payment card numbers directly on its own systems.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, and similar tools.

This information may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Pages viewed;

  • Products viewed;

  • Items added to or removed from your cart;

  • Referring website or source;

  • Approximate geographic location;

  • Date and time of website activity;

  • Session information;

  • Checkout activity;

  • Marketing interactions;

  • Advertising attribution data.

This information helps us understand how customers use our website, improve functionality, prevent fraud, and measure advertising performance.

3. INFORMATION FROM THIRD PARTIES

We may receive personal information from third parties that assist us in operating our business.

These may include:

  • Shopify and ecommerce service providers;

  • Payment processors;

  • Shipping and fulfillment partners;

  • Fraud prevention services;

  • Analytics providers;

  • Advertising platforms;

  • Customer service providers;

  • Email and SMS marketing providers;

  • Social media platforms;

  • Technology and hosting providers.

The information received may include order data, transaction status, delivery information, advertising interactions, fraud-risk information, and other data necessary to operate and improve our services.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business and commercial purposes, including to:

  • Process and fulfill orders;

  • Confirm purchases;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide order updates;

  • Handle returns, refunds, replacements, and exchanges;

  • Respond to customer service requests;

  • Communicate about orders and transactions;

  • Detect and prevent fraud;

  • Protect our website, customers, and business;

  • Verify transactions and payment disputes;

  • Improve our products, website, and customer experience;

  • Personalize website content;

  • Maintain customer accounts;

  • Measure website performance;

  • Conduct analytics;

  • Maintain business records;

  • Comply with legal obligations;

  • Enforce our Terms of Service and other policies;

  • Send marketing communications where permitted;

  • Measure and improve advertising campaigns;

  • Present advertisements that may be more relevant to users.

We may also use information for another purpose reasonably related to the purpose for which it was collected or when you provide consent.

5. ORDER PROCESSING AND FULFILLMENT

When you make a purchase, we use your personal information to process and fulfill your order.

This may require sharing relevant information with:

  • Payment processors;

  • Warehouses;

  • Fulfillment centers;

  • Shipping carriers;

  • Logistics providers;

  • Customer service providers.

Only information reasonably necessary to perform the relevant service is shared.

6. PAYMENT INFORMATION

Payments may be processed by third-party payment providers.

These providers may collect and process payment information directly in accordance with their own privacy policies and security standards.

Depending on the payment method selected, this may include:

  • Cardholder name;

  • Card details;

  • Billing address;

  • Transaction information;

  • Payment authentication information.

L'angel does not control the independent privacy practices of payment providers.

7. SHOPIFY

Our online store may be hosted and supported through Shopify.

Shopify provides ecommerce infrastructure that enables us to operate our online store.

As part of providing these services, Shopify may process customer information in accordance with its own privacy practices and contractual obligations.

Information processed through Shopify may include account, transaction, device, order, checkout, and website interaction data.

8. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate and improve our website.

Cookies are small data files stored on your browser or device.

They may be used to:

  • Keep the website functioning properly;

  • Remember preferences;

  • Maintain shopping cart information;

  • Enable checkout;

  • Understand website usage;

  • Analyze traffic;

  • Measure advertising performance;

  • Prevent fraud;

  • Personalize content;

  • Support marketing and retargeting.

Some cookies are necessary for website functionality, while others may be used for analytics, advertising, and personalization where permitted by applicable law.

9. TYPES OF COOKIES

Cookies used through our website may generally include:

Essential Cookies

These cookies support important functions such as:

  • Shopping cart operation;

  • Checkout;

  • Account security;

  • Payment processing;

  • Website navigation;

  • Fraud prevention.

Disabling essential cookies may prevent parts of the website from functioning correctly.

Analytics Cookies

These cookies help us understand how visitors interact with our website.

They may collect information such as pages visited, traffic sources, device type, and browsing activity.

Advertising Cookies

Advertising technologies may be used to understand the effectiveness of advertisements, measure conversions, and display advertising based on browsing activity or interests where permitted.

Preference Cookies

These may remember settings or preferences to improve the browsing experience.

10. ANALYTICS

We may use analytics services to better understand website activity and customer behavior.

These services may collect technical and usage information, including:

  • Device information;

  • IP address;

  • Browser information;

  • Page views;

  • Referral sources;

  • Website interactions;

  • Purchase and conversion events.

Analytics information may be aggregated or pseudonymized where appropriate.

11. ADVERTISING AND MARKETING

We may work with advertising platforms and marketing partners to promote L'angel products.

These providers may use cookies, pixels, device identifiers, and similar technologies to:

  • Measure advertising effectiveness;

  • Attribute sales and conversions;

  • Create advertising audiences;

  • Limit repeated advertisements;

  • Personalize advertising;

  • Understand interactions with advertisements.

Depending on your location, applicable law may provide the right to opt out of certain targeted advertising or sharing of personal information for advertising purposes.

12. EMAIL MARKETING

If you subscribe to our email communications or otherwise consent to receive marketing communications, we may send you:

  • Product announcements;

  • Promotional offers;

  • Discounts;

  • Store updates;

  • Cart reminders;

  • Other marketing content.

You may unsubscribe at any time using the unsubscribe option provided in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications regarding an existing order, account, refund, dispute, or customer support matter.

13. ABANDONED CART AND CHECKOUT COMMUNICATIONS

Where permitted by applicable law, we may use information associated with an incomplete cart or checkout to remind customers about products they considered purchasing.

These communications may be delivered through email, advertising, or other approved marketing channels.

14. CUSTOMER SERVICE COMMUNICATIONS

When you contact support@langelhair.com, we may retain information relating to your communication.

This may include:

  • Your email address;

  • Order number;

  • Message content;

  • Attachments;

  • Photographs;

  • Videos;

  • Delivery evidence;

  • Return information;

  • Refund information;

  • Complaint information.

We may retain these records to resolve your request, prevent fraud, maintain transaction records, and defend or enforce legal rights.

15. RETURNS, REFUNDS AND PAYMENT DISPUTES

When you request a return, refund, replacement, or other order-related resolution, we may process information necessary to investigate the request.

This may include:

  • Order history;

  • Shipping records;

  • Tracking information;

  • Delivery confirmation;

  • Product photographs or videos;

  • Customer communications;

  • Payment information;

  • Fraud-prevention information.

If a chargeback or payment dispute is initiated, we may disclose relevant transaction and order information to payment processors, banks, card networks, fraud-prevention providers, or other parties involved in reviewing the dispute.

16. FRAUD PREVENTION AND SECURITY

We may process personal information to detect, investigate, and prevent:

  • Fraudulent transactions;

  • Unauthorized account access;

  • Payment fraud;

  • Chargeback abuse;

  • Return fraud;

  • Identity misuse;

  • Automated attacks;

  • Website abuse;

  • Other unlawful or harmful activity.

We may use automated fraud-prevention systems and third-party service providers for these purposes.

A transaction may be delayed, reviewed, rejected, or canceled when reasonably necessary to protect customers or L'angel.

17. HOW WE SHARE PERSONAL INFORMATION

We do not disclose personal information indiscriminately.

We may share personal information with service providers and business partners when reasonably necessary to operate our business.

These may include:

  • Ecommerce providers;

  • Payment processors;

  • Shipping companies;

  • Warehouses and fulfillment providers;

  • Customer service systems;

  • Hosting providers;

  • Analytics services;

  • Fraud-prevention providers;

  • Marketing providers;

  • Advertising platforms;

  • Professional advisers;

  • Technology providers.

These providers may process information on our behalf or independently, depending on the service involved.

18. LEGAL DISCLOSURES

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to lawful government requests;

  • Respond to court orders;

  • Enforce our agreements and policies;

  • Detect or prevent fraud;

  • Protect L'angel;

  • Protect customers;

  • Protect the rights, property, or safety of others;

  • Establish, exercise, or defend legal claims.

19. BUSINESS TRANSFERS

If L'angel is involved in a merger, acquisition, restructuring, financing transaction, asset sale, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor may continue to process personal information in accordance with applicable law.

20. INTERNATIONAL DATA PROCESSING

Our customers, service providers, fulfillment partners, ecommerce infrastructure, and technology providers may be located in different countries.

As a result, your information may be transferred to, stored in, or processed in jurisdictions outside the country where you live.

Data protection laws may differ between jurisdictions.

Where required, appropriate legal safeguards may be used to protect international transfers of personal information.

21. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes including:

  • Providing services;

  • Fulfilling orders;

  • Maintaining transaction records;

  • Processing returns and refunds;

  • Managing customer relationships;

  • Complying with tax and accounting requirements;

  • Preventing fraud;

  • Resolving disputes;

  • Enforcing agreements;

  • Complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Information may be retained for longer periods when reasonably necessary for legal claims, fraud prevention, security investigations, or regulatory obligations.

22. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access;

  • Loss;

  • Misuse;

  • Alteration;

  • Destruction;

  • Disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers should also protect their own account credentials and devices.

23. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy laws may provide certain rights regarding personal information.

These rights may include the right to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Request information about how personal information is used;

  • Obtain a copy of certain personal information;

  • Withdraw consent where processing is based on consent;

  • Restrict certain processing;

  • Object to certain processing;

  • Opt out of targeted advertising;

  • Opt out of certain forms of sale or sharing of personal information;

  • Lodge a complaint with a competent privacy authority.

These rights are subject to applicable legal exceptions.

24. PRIVACY REQUESTS

To submit a privacy request, contact:

support@langelhair.com

Please include enough information for us to understand the request.

We may request reasonable verification of your identity before fulfilling a privacy request.

This is intended to prevent unauthorized access to or deletion of personal information.

Where permitted by law, we may decline or limit requests that are:

  • Fraudulent;

  • Excessive;

  • Repetitive;

  • Legally prohibited;

  • Impossible to verify;

  • Likely to affect the rights and privacy of another person.

25. CALIFORNIA PRIVACY RIGHTS

Residents of California may have additional rights under applicable California privacy laws.

Depending on the law and circumstances, these rights may include:

  • The right to know what categories of personal information are collected;

  • The right to know the purposes for which information is collected;

  • The right to request access;

  • The right to request deletion;

  • The right to correct inaccurate information;

  • The right to opt out of certain sale or sharing of personal information;

  • The right to limit certain uses of sensitive personal information, where applicable;

  • The right not to receive discriminatory treatment for exercising privacy rights.

L'angel does not discriminate against customers for exercising legally protected privacy rights.

26. SALE OR SHARING OF PERSONAL INFORMATION

L'angel does not sell personal information in the traditional sense of exchanging customer information directly for money.

However, some privacy laws define terms such as sale, sharing, or targeted advertising broadly.

Certain advertising or analytics activities involving cookies, pixels, or advertising platforms may be classified as sharing or sale under those laws.

Where required, users may have the right to opt out of these activities.

27. GLOBAL PRIVACY CONTROL

Where required by applicable law and supported by our website technologies, we may recognize browser-based privacy preference signals such as Global Privacy Control.

The availability and effect of such signals may depend on applicable law and the technologies used by our ecommerce and advertising providers.

28. EUROPEAN AND UK USERS

Individuals located in the European Economic Area, United Kingdom, or other jurisdictions with similar data protection laws may have additional rights.

Where applicable, the legal bases for processing personal information may include:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Legitimate business interests;

  • Consent.

Legitimate interests may include operating the website, improving services, preventing fraud, supporting customers, maintaining security, and marketing products where legally permitted.

Where consent is required, you may withdraw it at any time.

Withdrawal of consent does not affect processing that was lawful before withdrawal.

29. CANADIAN USERS

Canadian customers may have rights under applicable federal or provincial privacy legislation.

These may include rights regarding access, correction, consent, transparency, and complaints.

Requests may be submitted to support@langelhair.com.

30. CHILDREN'S PRIVACY

Our website and products are intended for a general adult audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to L'angel without appropriate authorization, contact support@langelhair.com so the matter can be reviewed.

31. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

L'angel does not control the privacy, security, or content practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

32. SOCIAL MEDIA

If you interact with L'angel through a social media platform, the platform may independently collect and process information about you.

Information processed by social media platforms is governed by their own terms and privacy policies.

We may receive information from social media platforms about interactions with our advertisements, posts, or account where permitted.

33. USER-GENERATED CONTENT AND REVIEWS

If you submit a product review, testimonial, photograph, comment, or other content, certain information you choose to publish may become visible to other users.

Do not submit information that you do not want publicly available.

We may use submitted reviews and customer feedback in accordance with applicable law and the permissions provided through the relevant review or submission process.

34. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices;

  • New technologies;

  • Changes to our services;

  • Legal or regulatory requirements;

  • Security improvements.

The version published on our website will apply from the time it becomes effective.

We encourage customers to review this Privacy Policy periodically.

35. CONTACT US

For questions about this Privacy Policy, how L'angel processes personal information, or to exercise applicable privacy rights, contact:

L'angel Customer Support
Email: support@langelhair.com

We will review privacy-related requests in accordance with applicable law.